Frequently Asked Questions (FAQ)

• Orders & Shipping

1. How do I place an order?

Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

2. What payment methods do you accept?

We accept Cash On Delivery , major credit/debit cards, PayPal, and other secure payment options.

3. How long does shipping take?

Shipping times vary based on your location and selected shipping method. On average, orders are delivered within 5–10 business days.

4. Do you offer international shipping?

Yes, we ship worldwide! Shipping fees and delivery times may vary by region.

5. How can I track my order?

Once your order ships, you'll receive a tracking number via email to monitor its progress.

• Returns & Refunds

6. What is your return policy?

We offer hassle-free returns within 7 days of delivery. Items must be unused and in their original packaging.

7. How do I request a refund?

If you’re unsatisfied with your purchase, contact our support team with your order details. Refunds are processed after item inspection.

• Product Information

8. Are your skincare gadgets safe to use?

Yes! Our skincare devices are designed with safety in mind. Please follow the provided instructions for best results.

9. How do I clean and maintain my gadgets?

Each product comes with care instructions. Generally, wiping with a clean, dry cloth and storing in a safe place is recommended.

10. Do your electronics come with a warranty?

Yes, most of our products include a 8-month warranty. Check individual product pages for details.

• Customer Support

11. How can I contact customer support?

You can reach us via email at techgenx0011@gmail.com or through our website’s contact form.

12. What if I receive a damaged or defective product?

If your item arrives damaged or defective, contact us immediately for a replacement or refund.